Global 911

UX/UI/Motion design, 2017

Global 911 is a mobile on-demand product that helps travelers during emergencies while they are abroad. It can provide your exact location, no matter where you are, who you are, or what language you speak.

Agency

Louder Communications

Role

Product Design

Overview

CHALLENGE

Create a digital service that helps travelers during emergencies while they are abroad, no matter where they are or what language they speak.

OUTCOME

A digital product that can reach out to the dispatcher in one-click and help the user by the chatbot system without location unfamiliar and language barriers.

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01.

Interview

During the interview, I found that people feel disappointed in these areas: LOCATION, LANGUAGE, and CELL SERVICE. In some medical contexts, people have the limitation to speak due to either the physical or mental feeling.

02.

Journey Mapping

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03.

Opportunity Area

04.

Reframe Design Problem

There are existed product that can help when you are in the emergency or you are out of the country. Following by the initial problem, the simple solution could be a integrated product with the functions of both emergency-required and abroad-required. However, it is most important to think how might I make this product both useful and reliable?

05.

Brainstorm+Synthesis

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06.

Function Exploration

07.

Low-fidelity Prototypes

Following the function exploration, I made five low-fidelity prototypes to test the basic functions. I try to figure out the most reasonable user flow and functions with the goal of taking as least as possible steps to achieve the goal.